In the hospitality industry, cleanliness is most often the primary indicator of how well your business is received by the customer. According to a recent AAA survey, hotel cleanliness is the main feature that travelers look for when choosing where to stay, outranking not only price/value and location, but also room amenities.

Cleanliness counts. Service plays a vital role in today’s hospitality market in making sure that guests continue to return to the hotel. Housekeepers not only need to be trained on how to clean a guestroom correctly but how to provide personalized service such as greeting guests, setting guestroom thermostat, placement and how to be consistently detailed.